Dialbotix
Glossary

Every term worth knowing, defined plainly

Short, plain language definitions for the terms that come up around AI calling, voice AI, and everything adjacent to it.

Terms defined
20
glossary entries
20
Total terms
9
Letters covered
100%
Plain language
100%
Kept up to date
Glossary

AI agent

In calling software, an AI agent is the configured voice persona, its name, personality, and instructions, that actually talks to leads on a call.

AI
AI agent
3 related terms
Glossary

AI SDR

Software that performs the sales development rep role, calling new leads, qualifying interest, and booking meetings, using an AI voice agent instead of a human making the calls.

AI
AI SDR
3 related terms
Glossary

AI voice agent

Software that can hold a spoken phone conversation on its own, understanding what a caller says and responding naturally, without a human on the line.

AI
AI voice agent
3 related terms
Glossary

Appointment setting

The process of confirming a lead's interest and scheduling a meeting, ideally checking real calendar availability rather than sending a follow up link.

AP
Appointment setting
3 related terms
Glossary

Call disposition

The outcome label assigned to a call once it ends, like booked, failed, or no answer, used to track what happened and decide the next step.

CA
Call disposition
3 related terms
Glossary

Call routing

The process of directing a lead or an incoming call to the right agent, campaign, or destination automatically, based on rules like source, region, or product interest.

CA
Call routing
3 related terms
Glossary

Call transfer

Moving an active call from one destination to another, most commonly from an AI agent to a real person, either live during the conversation or as a follow up.

CA
Call transfer
3 related terms
Glossary

Conversational AI

Software that can hold a back and forth conversation with a person, in text or voice, understanding context across multiple turns rather than answering one message in isolation.

CO
Conversational AI
3 related terms
Glossary

Inbound calling

Calls a business receives from customers or prospects, as opposed to calls the business places itself.

IN
Inbound calling
3 related terms
Glossary

IVR

Short for interactive voice response, an older style automated phone system that routes calls based on button presses or a narrow set of recognized keywords.

IV
IVR
3 related terms
Glossary

Latency

The delay between a person finishing speaking and an AI system beginning its response.

LA
Latency
3 related terms
Glossary

Lead qualification

The process of determining whether a lead is a genuine fit and worth a sales team's time, usually by asking about budget, timeline, or need.

LE
Lead qualification
3 related terms
Glossary

LLM

Short for large language model, the type of AI model that reads text and generates a relevant response, the technology behind tools like ChatGPT.

LL
LLM
3 related terms
Glossary

Outbound calling

Calls a business places to reach leads or customers, as opposed to calls a business receives.

OU
Outbound calling
3 related terms
Glossary

Sales development representative

Often abbreviated SDR, a sales role focused on the first stage of the sales process, reaching out to leads, qualifying interest, and booking meetings for an account executive.

SA
Sales development representative
3 related terms
Glossary

Speech to text

The technology that converts spoken audio into written text a computer can process, often abbreviated STT.

SP
Speech to text
3 related terms
Glossary

Text to speech

The technology that converts written text into natural sounding spoken audio, often abbreviated TTS.

TE
Text to speech
3 related terms
Glossary

Voice AI

The broader technology category that lets software understand and produce human speech, combining speech recognition, language understanding, and speech generation.

VO
Voice AI
3 related terms
Glossary

Voice cloning

A text to speech technique that recreates a specific person's voice from a sample recording, rather than using one of a platform's standard voice options.

VO
Voice cloning
2 related terms
Glossary

Webhook

A way for one system to automatically notify another system the moment something happens, by sending data to a specific URL, rather than requiring the second system to repeatedly check for updates.

WE
Webhook
2 related terms

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