Refund policy
How refunds, cancellations, subscription payments, usage charges, and billing adjustments work for Dialbotix.
Paddle is Merchant of Record
All payments are processed by Paddle. Card details are handled by Paddle and Stripe's PCI-compliant infrastructure — Dialbotix never stores your card number.
EU/EEA 14-day withdrawal right
Consumers in the EU or EEA have a statutory 14-day right of withdrawal, honored in full alongside this policy.
Billing errors are always corrected
Duplicate charges, incorrect amounts, or unauthorized charges are investigated and refunded when confirmed — no exceptions.
What this policy covers
By subscribing to or using Dialbotix, you agree to this Refund Policy together with our Terms of Service and Privacy Policy.
Payments are processed by Paddle, which acts as the Merchant of Record and may collect applicable VAT, GST, sales tax, or other taxes where required. Paddle and Stripe's payment infrastructure is PCI-compliant — Dialbotix never sees or stores your full card number.
Subscription payments
Dialbotix subscriptions are billed in advance at the beginning of each billing period, based on the plan and pricing displayed at the time of purchase.
Unless otherwise required by applicable law, subscription payments are non-refundable once the applicable billing period has started.
Current plans
For reference, this is what each plan includes at checkout. Pricing and included minutes shown at checkout always govern your billing period.
- 1 AI calling agent
- 1 phone numbers
- Call recording & transcripts
- Standard CRM integration
- 2 AI calling agents
- 2 phone numbers
- Native CRM + dialer integrations
- Priority support
- 5 AI calling agents
- 5 phone numbers
- Custom webhook & REST API access
- 99.9% uptime SLA
Pay-as-you-go usage-based billing is also available — see "Pay-As-You-Go" below.
Cancellation
You may cancel your Dialbotix subscription at any time through Settings → Billing.
Takes effect at period end
Your cancellation will normally take effect at the end of your current billing period. You keep access to your plan's paid features until then, subject to any applicable suspension or termination rights under our Terms of Service.
No further renewal
Your subscription will not automatically renew after the cancellation takes effect.
Cancellation ≠ automatic refund
Cancellation does not automatically create a right to a refund for the unused portion of the current billing period.
If you want to avoid the next renewal charge, cancel your subscription before the next billing date.
Refunds for subscription plans
Except where required by applicable law, Dialbotix does not generally provide refunds or credits for the following:
- Unused subscription time after cancellation
- Partially used billing periods
- Unused AI calling minutes included in a subscription plan
- Failure to use the Service during a billing period
- Changes in business requirements or circumstances
- Downgrading to a lower-priced plan
- Failure to configure or use the Service
- Leads that do not respond or convert
- AI calls that do not result in bookings, sales, or other desired outcomes
Dialbotix is a software and AI voice automation platform and does not guarantee any particular number of calls, bookings, conversions, revenue, or other business results.
EU/EEA consumer right of withdrawal
If you are a consumer located in the European Union or European Economic Area and applicable consumer protection law gives you a statutory right of withdrawal, you may be entitled to request a refund within 14 days of purchase.
14-day window
EU/EEA consumers may request a refund within 14 days of purchase under the statutory right of withdrawal.
Proportional reduction for usage
Where the Service has already been used during that period, the refund may be reduced by the proportion of the Service already consumed, to the extent permitted by applicable law.
Nothing in this Policy limits or excludes mandatory consumer rights that cannot legally be waived.
Free trials and evaluations
Where Dialbotix offers a free trial or free evaluation, no subscription fee is charged for the trial period unless otherwise stated at checkout.
Usage limitsTrial or evaluation access may be subject to usage limits, calling-minute limits, feature restrictions, or other conditions displayed when the trial is started.No cash refundFree trial or evaluation usage does not create a right to a cash refund, because no subscription payment was made for that period.After the trialIf a paid subscription begins after a trial or evaluation, the refund rules applicable to that paid subscription apply from that point forward.Pay-as-you-go and usage charges
Certain Dialbotix plans or accounts may be charged based on actual calling usage rather than a fixed monthly subscription.
Rate at time of use
Usage-based charges are calculated according to the applicable rate displayed at the time of purchase or usage.
Non-refundable once delivered
Because usage represents services already consumed, usage charges are generally non-refundable once the applicable calls have been delivered, except where required by law or where a billing error occurred.
Overage charges
Subscription plans may include a monthly allocation of AI calling minutes.
Exceeding your allowanceIf your usage exceeds the included allowance, additional minutes are charged at the published overage rate applicable to your plan.Billing scheduleOverage charges are billed according to the billing schedule displayed for your account.Once incurredOnce an overage charge has been incurred through actual usage, it is generally non-refundable except in cases of billing error or where a refund is required by applicable law.Billing errors and duplicate charges
If you believe you have been charged incorrectly, we want to hear from you as soon as possible.
Contact us if you notice:
- A duplicate charge
- An incorrect subscription amount
- An incorrectly calculated usage charge
- An unauthorized charge
- Another billing error
Email billing@dialbotix.com. We may review account records, billing records, usage information, and payment-provider records to determine whether an adjustment or refund is appropriate.
If we confirm that an error occurred, we will take reasonable steps to correct the charge or issue an appropriate refund.
Service availability and third-party providers
Dialbotix relies on third-party providers for certain AI, voice, telecommunications, cloud, payment, CRM, and other infrastructure services.
Temporary interruptions, carrier restrictions, AI provider failures, telecom delivery problems, or third-party outages do not automatically create a right to a refund.
Where a third-party service materially affects the availability or performance of Dialbotix, we will make reasonable efforts to investigate and restore service. Our Terms of Service contain additional provisions regarding third-party dependencies, service availability, and limitations of liability.
Account suspension or termination
Dialbotix may suspend or terminate accounts in accordance with the Terms of Service, including where we detect or reasonably suspect:
- Spam or unsolicited calling
- Fraudulent or illegal activity
- Carrier complaints or high-risk traffic
- Violations of telecom, privacy, or data protection laws
- Abuse of the Service
- Security risks to Dialbotix, its providers, or other customers
Suspension or termination resulting from a violation of the Terms of Service does not automatically entitle the customer to a refund. Any refund rights required by applicable law remain unaffected.
Refund method and processing
When a refund is approved, it is issued back through the same rails your payment came through.
Original payment method
Refunds will generally be issued to the original payment method used for the transaction.
Processed via Paddle
Because payments are processed through Paddle, the timing of a refund appearing in your account may depend on the payment method, financial institution, and payment processor.
Dialbotix is not responsible for delays caused by banks, card networks, or other payment providers after a refund has been submitted.
Taxes
Subscription and usage prices may be subject to applicable VAT, GST, sales tax, or other taxes.
Paddle may calculate and collect applicable taxes as Merchant of Record. Where a refund is issued, the treatment of taxes will be handled in accordance with applicable law and the applicable payment-provider procedures.
How to request a refund
Reach out to our billing team with as much detail as you can — it helps us investigate faster.
Email billing@dialbotix.com
Send your refund or billing review request directly to our billing team.
Include your account details
- The email address associated with your Dialbotix account
- The date and amount of the charge
- The plan or service involved
Tell us what happened
- The reason for your request
- Any relevant transaction or invoice information
We investigate and respond
Providing complete information helps us investigate your request more quickly.
Refund review
Refund requests are reviewed against a consistent set of criteria:
This Refund Policy
The terms outlined on this page.
The Dialbotix Terms of Service
Our full contractual terms.
Applicable consumer protection and payment laws
Including EU/EEA withdrawal rights where they apply.
Your account and usage history
The nature of the charge and whether the Service has already been consumed.
Whether a billing or technical error occurred
Confirmed errors are corrected regardless of the outcome of the review.
A refund decision does not affect any mandatory rights you may have under applicable law.
No guaranteed business results
Dialbotix provides AI-powered voice automation, lead qualification, and appointment-booking technology. We do not guarantee:
- A specific number of booked meetings
- A particular conversion rate
- Revenue or sales results
- Lead response rates
- Successful contact with every lead
- Specific AI classifications or outcomes
- A particular return on investment
Poor campaign performance, low-quality leads, unsuccessful calls, lack of bookings, or failure to generate revenue does not by itself qualify for a refund.
Changes to this policy
We may update this Refund Policy from time to time.
If we make material changes, we may provide notice through the Dialbotix website, application, or other appropriate communication channels. The updated policy will apply from its stated effective date and will not limit mandatory rights that apply to purchases made before the change.
Questions about billing or a charge?
Our billing team reviews every request personally — reach out and we'll get back to you.
Dialbotix Inc. · 2261 Market Street #4527, San Francisco, CA 94114, USA
