Dialbotix
Security

An honest look at how your data is handled

Plain explanations of what data moves through the platform, where it goes, and what protections are actually in place today, not a generic security statement.

Data protected
15
security topics covered
15
Security topics
Disclosed
Named third parties
100%
Plain language
100%
Kept up to date
Security

How Dialbotix actually handles your data

This page describes, plainly, what data moves through Dialbotix, where it goes, and what protections are actually in place today, rather than a generic security statement.

AI
AI Data Security
3 sections covered
Does Dialbotix hold a specific security certification?
from the FAQ
Security

Which services your data actually passes through

Running a call involves more than one system working together. Here are the specific named services involved, and what each one is responsible for.

DA
Data Processing
3 sections covered
Do all of these services always get my data?
from the FAQ
Security

How long your data actually stays, and why

Retention isn't the same for every type of data in the platform. Here's specifically what's kept, for how long, and what deleting something actually does.

DA
Data Retention
3 sections covered
Why 14 days specifically?
from the FAQ
Security

How call recordings are stored and accessed

Every call produces a recording alongside its transcript. Here's how that recording is actually handled, from creation to the end of its retention window.

CA
Call Recording Security
3 sections covered
Can I turn off call recording for a specific campaign?
from the FAQ
Security

Managing who can see what

As a team grows, controlling who has access to which campaigns, leads, and settings becomes important. Here's how that works.

AC
Access Controls
3 sections covered
Can I invite team members without sharing my login?
from the FAQ
Security

How connections are secured

Rather than a general statement about encryption, here's what's specifically true about how connections into and out of the platform are secured.

EN
Encryption
3 sections covered
What happens if my webhook's TLS certificate doesn't match its hostname?
from the FAQ
Security

Where compliance actually stands today

We'd rather tell you plainly where things stand than use vague language that implies more than is actually true.

CO
Compliance
3 sections covered
Is Dialbotix SOC 2 compliant?
from the FAQ
Security

Every named service involved in running Dialbotix

Rather than a vague statement about third parties, here's the specific list of services your data can pass through, and what each one is responsible for.

SU
Sub-Processors
3 sections covered
Is this the complete list?
from the FAQ
Security

What actually gets removed when you delete something

Deletion doesn't work the same way for every type of record in the platform. Here's specifically what happens.

DA
Data Deletion
3 sections covered
If I delete a lead, is the call recording gone too?
from the FAQ
Security

How to report a security concern

If you've found something that looks like a security issue, or just have a specific question that isn't answered on these pages, here's how to reach us directly.

RE
Reporting a Security Concern
3 sections covered
How quickly will you respond to a security report?
from the FAQ
Security

Who's responsible for what: controller and processor roles

For the personal data in your leads and campaigns, the responsibilities split a specific way. Here's exactly how.

DA
Data Controller vs. Processor
3 sections covered
Does this mean Dialbotix isn't responsible for data protection at all?
from the FAQ
Security

Who's responsible for consent and disclosure

Placing calls, especially AI assisted ones, comes with legal obligations around consent and disclosure. Here's specifically where that responsibility sits.

CO
Consent & TCPA Responsibility
3 sections covered
Does Dialbotix verify that my leads consented to being called?
from the FAQ
Security

International data transfers: where things stand

Data processed through Dialbotix can move across borders as part of using our infrastructure and sub-processors. Here's the honest status of the safeguards around that.

IN
International Data Transfers
3 sections covered
Are SCCs in place today?
from the FAQ
Security

Your rights over your data

Whether you're a customer or someone whose information was processed as part of a customer's campaign, here's what you can ask for and how.

YO
Your Privacy Rights
3 sections covered
I got a call from an AI agent and want my data deleted. What do I do?
from the FAQ
Security

What cookies we actually use

Nothing exotic here, just essential functionality and, where you've consented, optional analytics.

CO
Cookies
3 sections covered
Do you use cookies for advertising?
from the FAQ

Have a specific security question?

Talk to our team directly about your specific requirements.

Talk to our team