Terms of Service

By creating a Dialbotix account or using our service (“Service”), you agree to these Terms of Service together with our Privacy Policy, our Data Processing Agreement (DPA), and applicable laws of your jurisdiction. If you accept on behalf of an organisation, you confirm you have authority to bind it.

Dialbotix is an AI voice automation platform that enables users to run outbound calling campaigns using AI agents powered by third-party infrastructure providers (including Vapi and telecom networks). The Service allows users to upload or connect leads, configure AI conversation flows, and automate voice-based outreach to qualify leads and optionally book meetings.

Dialbotix does not provide telephony services directly. Call execution, routing, and connectivity may be handled by third-party providers.

You are solely responsible for ensuring that all leads contacted through Dialbotix have provided valid consent for automated or AI-assisted voice communication where required by law.

• You agree that Dialbotix may log call metadata, transcripts, and outcomes for system functionality and analytics.
• You must not use the Service to send spam, unsolicited robocalls, fraudulent calls, or misleading representations of identity, brand, or purpose.
• You are responsible for ensuring that your use of uploaded or integrated lead data complies with applicable privacy laws and data protection regulations.
• You represent and warrant that all individuals contacted through the Service have provided valid, informed, and legally sufficient consent for AI-assisted and/or automated voice communication, where required by applicable law (including TCPA, GDPR, and local regulations).
• You are solely responsible for maintaining proof of consent and for responding to any regulatory inquiry or dispute regarding such consent.
• You are solely responsible for complying with all applicable call recording, disclosure, and consent laws in relevant jurisdictions, including notifying call recipients where required by law.

The Service may not be used for:

You retain full ownership of all leads, contact data, call recordings, transcripts, and CRM data you upload or connect to the Service.

By using the Service, you grant Dialbotix a limited license to process this data solely for: call execution, AI processing, analytics, system improvement, and debugging. We do not sell lead data or use it for third-party marketing purposes.

• Subscriptions are billed monthly via Paddle (acting as Merchant of Record) in advance, in the currency shown at checkout. Paddle handles applicable sales tax / VAT / GST on our behalf.
• Plans renew automatically at the end of each billing period until you cancel from Settings → Billing.
• EU consumer right of withdrawal: where applicable, EU/EEA consumers may request a refund within 14 days of purchase, less any portion already consumed.
• Per-call overages (above plan limits) are billed at the published unit rate at the start of the next cycle.
• Failed payments place the subscription in past_due; access may be restricted after 7 days of non-payment.
• All fees are exclusive of taxes. You are responsible for applicable VAT, GST, or sales taxes where required by law.

Dialbotix uses third-party AI models and voice systems to generate conversation responses, summaries, and lead classifications.

Dialbotix is a tool for automating sales outreach and does not guarantee any specific business outcome, including but not limited to booked meetings, conversions, revenue, or sales performance.

Performance varies depending on factors outside our control, including lead quality, offer strength, market conditions, timing, and user configuration of campaigns and AI scripts. Any conversion rates, booking estimates, or examples shown in the product, documentation, or marketing are illustrative and not guarantees.

We reserve the right to immediately suspend or terminate accounts that generate spam complaints, violate telecom carrier policies, or create legal risk to the platform or its providers.

You will indemnify and hold Dialbotix harmless from any third-party claim arising out of (a) your use of the Service, (b) the content of calls you initiate, or (c) your violation of TCPA, GDPR, ePrivacy, TSR, state laws, or this Agreement.

These Terms are governed by the laws of the State of California, USA, excluding its conflict-of-laws principles. EU/EEA consumers retain the protections of mandatory laws of their country of residence. Disputes will be resolved in the state and federal courts located in San Francisco County, California, except where consumer protection law mandates otherwise.

We are not liable for delays or failures caused by events beyond our reasonable control, including telecom outages, AI provider downtime, internet disruptions, or regulatory changes.

We may update these Terms; material changes are announced at least 30 days in advance via email and an in-app banner. Continued use after the effective date constitutes acceptance.