How to report a security concern
If you've found something that looks like a security issue, or just have a specific question that isn't answered on these pages, here's how to reach us directly.
Reach out directly
Contact our team through the contact page, or email security@dialbotix.com, and describe what you've found or what you're asking about, as specifically as you can.
What's helpful to include
Steps to reproduce an issue if you're reporting one, and any relevant account or campaign details if the concern is specific to your account.
What to expect
We commit to acknowledging security reports within 24 to 48 business hours. We don't publish a formal, timed incident response policy beyond that acknowledgment window, since we'd rather have a direct conversation to understand and prioritize a specific issue than commit to a boilerplate resolution timeline that doesn't reflect how it actually gets handled.
Frequently asked
We acknowledge security concerns within 24 to 48 business hours.
More security topics
This page describes, plainly, what data moves through Dialbotix, where it goes, and what protections are actually in place today, rather than a generic security statement.
Running a call involves more than one system working together. Here are the specific named services involved, and what each one is responsible for.
Retention isn't the same for every type of data in the platform. Here's specifically what's kept, for how long, and what deleting something actually does.
