Every named service involved in running Dialbotix
Rather than a vague statement about third parties, here's the specific list of services your data can pass through, and what each one is responsible for.
Voice and telephony
Vapi runs the AI voice conversation. Twilio, used by Vapi, places the actual phone call over the telephony network.
Analysis and optional integrations
OpenAI analyzes call transcripts to determine outcome, with a keyword based fallback if that service is temporarily unavailable. Google Calendar is used only when you connect it, to create real calendar invitations. HubSpot is used only if you choose to connect it as a CRM lead source.
Billing and infrastructure
Paddle handles subscription billing, payments, and tax as our merchant of record. The platform's own data and background calling queue run on a MySQL database and Redis, hosted with our cloud infrastructure provider.
Frequently asked
This reflects the services described in our platform documentation. For a complete list formatted for a specific vendor security review, reach out to our team directly.
More security topics
This page describes, plainly, what data moves through Dialbotix, where it goes, and what protections are actually in place today, rather than a generic security statement.
Running a call involves more than one system working together. Here are the specific named services involved, and what each one is responsible for.
Retention isn't the same for every type of data in the platform. Here's specifically what's kept, for how long, and what deleting something actually does.
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