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GlossaryTerm 2 of 20

Voice AI

Definition

The broader technology category that lets software understand and produce human speech, combining speech recognition, language understanding, and speech generation.

Going deeper

01

What it's made of

Speech to text turns audio into words, a language model decides what to say, and text to speech turns the reply back into audio.

02

How it relates to an AI voice agent

Voice AI is the underlying technology. An AI voice agent is a specific application of it, built for a particular job like sales calling.

See voice AI in action on a real call.

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