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AI voice agent
Definition
Software that can hold a spoken phone conversation on its own, understanding what a caller says and responding naturally, without a human on the line.
Going deeper
01
How it works
It listens to what's said, decides how to respond using a language model, and speaks that response back, all close to real time.
02
Why it's different from an IVR
An IVR only understands a fixed set of button presses or expected phrases. An AI voice agent understands open ended speech, so a caller can ask something in their own words.
Related terms
Hear an AI voice agent on a real call.
Watch a live conversation in a 15 minute walkthrough.
