All glossary terms
GlossaryTerm 5 of 20
Conversational AI
Definition
Software that can hold a back and forth conversation with a person, in text or voice, understanding context across multiple turns rather than answering one message in isolation.
Going deeper
01
What makes it conversational
It keeps track of what's already been said, so it can handle a real back and forth, including changes of direction, the way people naturally talk.
02
Text and voice both count
The term applies whether the exchange happens through typed chat or spoken over the phone, the core capability is the same.
Related terms
Experience conversational AI on a real call.
Watch a live conversation in a 15 minute walkthrough.
