All glossary terms
GlossaryTerm 8 of 20
LLM
Definition
Short for large language model, the type of AI model that reads text and generates a relevant response, the technology behind tools like ChatGPT.
Going deeper
01
Its role in a voice call
Given the transcribed text of what a caller said, the LLM decides how to respond, guided by instructions specific to that business and campaign.
02
Why speed matters more here than in text chat
A slightly slow response barely matters in a chat window, but on a phone call the same delay feels like an uncomfortable pause, so voice use cases often favor faster models.
Related terms
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