All glossary terms
GlossaryTerm 17 of 20
Outbound calling
Definition
Calls a business places to reach leads or customers, as opposed to calls a business receives.
Going deeper
01
Common outbound use cases
Sales prospecting, appointment reminders, lead follow up, and customer surveys are all typically handled through outbound calling.
02
How AI changes outbound calling
An AI voice agent can place outbound calls at a volume and speed a human team can't consistently match, since it isn't limited by headcount or working hours.
Related terms
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