All glossary terms
GlossaryTerm 18 of 20
Inbound calling
Definition
Calls a business receives from customers or prospects, as opposed to calls the business places itself.
Going deeper
01
Common inbound use cases
Answering questions, scheduling appointments, and routing calls to the right person or department are all typical inbound tasks.
02
How an AI agent handles it
It can answer routine requests directly and recognize when a call needs to be transferred to a person, rather than routing every call to a human by default.
Related terms
Hear an AI agent handle a real inbound call.
Watch a live conversation in a 15 minute walkthrough.
