All glossary terms
GlossaryTerm 4 of 20
AI agent
Definition
In calling software, an AI agent is the configured voice persona, its name, personality, and instructions, that actually talks to leads on a call.
Going deeper
01
What defines an agent
A name, a description of its role and tone, and a voice identity, along with the pitch and instructions it follows during a conversation.
02
Why businesses use more than one
Different jobs need different tones, a first touch sales agent usually sounds different from a follow up or customer support agent, so most platforms let you configure several.
Related terms
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