A cancelled slot at nine in the morning used to just sit empty all day. Nobody had time to work the phones and fill it.
The problem
Victor's practice had a healthy patient list but cancellations, especially last minute ones, were a constant source of lost chair time. His front desk was busy checking patients in and handling insurance calls, so reworking the schedule to fill a same day cancellation almost never happened before the slot just went unused.
What changed
He set up automatic calls to a wait list of patients due for cleanings or follow ups whenever a same day cancellation came in, offering the open slot to whoever could take it first.
The result
Victor said same day cancellations stopped being a guaranteed loss. Most open slots now get filled within an hour of the cancellation itself, and his hygienists rarely have unplanned gaps in their day anymore.
A cancelled slot at nine in the morning used to just sit empty all day. Nobody had time to work the phones and fill it.
See what this looks like for your business
Fifteen minutes is enough to show you a real call, start to finish.
