People request quotes from four or five moving companies at once. Whoever calls back first usually gets the job before anyone else even responds.
The problem
Brandon's moving company got leads through a couple of online quote comparison sites, where customers request pricing from several movers at the same time. His small office team could only return calls a few times a day between other tasks, and by the time they called, the customer had frequently already booked with someone faster.
What changed
He set up instant calling on every new quote request, gathering move details like date, size, and distance, and giving a rough estimate on the call before booking a firm quote appointment.
The result
Brandon said his booking rate from the same lead sources improved substantially once his response time dropped from hours to minutes. He said customers routinely mentioned he was the first company to actually call, which he believes closed several jobs on its own.
People request quotes from four or five moving companies at once. Whoever calls back first usually gets the job before anyone else even responds.
See what this looks like for your business
Fifteen minutes is enough to show you a real call, start to finish.
