AI Plumbing Receptionist
Built for plumbing companies where the difference between an active leak and a routine repair changes everything about how the call should be handled.
Who this is built for
Plumbing businesses that field a mix of true emergencies and standard scheduled work through the same phone line.
How the call runs
The first and most important branch point on the call.
Whether water is actively leaking, and whether the shutoff valve has been located.
Address and any relevant access notes for the technician.
Emergency calls get prioritized dispatch, routine ones get standard scheduling.
“Calm under pressure, since plumbing emergencies tend to come with a stressed caller.”
- If water is actively leaking, ask whether the caller knows how to shut off the main valve and guide them if not.
- Treat 'no water' and 'active leak' situations as higher priority than a slow drain or routine fixture request.
- Don't attempt to diagnose the specific plumbing issue, just gather symptoms for the technician.
Questions used on the call
“Is there water actively leaking or flooding right now?”
This single question determines whether the call needs emergency dispatch.
“Do you know where your main water shutoff is, and has it been turned off?”
Helps limit damage immediately while dispatch is arranged, and gives the technician useful context.
What happens based on the outcome
When the call hands off to a human
Example conversation
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Never miss an emergency call again.
Set up emergency triage and dispatch in minutes.
