People abandoning a two thousand dollar cart usually have a real question. Email just wasn't answering it fast enough.
The problem
Olivia's furniture brand had a healthy amount of traffic but noticed a pattern where higher value carts, generally anything over a thousand dollars, were abandoned at a much higher rate than smaller orders. Her existing abandoned cart emails worked fine for smaller purchases but barely moved the needle on the big ticket items where buyers seemed to have specific hesitations.
What changed
She set up a call to go out for any abandoned cart over a certain dollar threshold, where the AI would check in, ask what held them back, and answer common questions about shipping, returns, and financing options.
The result
Olivia said the calls recovered a noticeable share of carts that email had simply never brought back, and the conversations also surfaced a recurring question about delivery timelines that she ended up fixing directly on her product pages.
People abandoning a two thousand dollar cart usually have a real question. Email just wasn't answering it fast enough.
See what this looks like for your business
Fifteen minutes is enough to show you a real call, start to finish.
