Question 1

What is Dialbotix?

Accepted Answer

Dialbotix is an AI-powered outbound calling platform and AI SDR. It uses AI voice agents to automatically call leads, have natural spoken conversations, qualify prospects, try to book meetings, and update your sales pipeline in real time. Dialbotix also keeps the transcript, recording, summary, and outcome of every call.

Question 2

What is an AI SDR?

Accepted Answer

An AI SDR is an AI-powered sales development representative that handles repetitive first-stage outbound sales work. It can call leads, ask qualification questions, have a conversation, identify buying intent, and book meetings without requiring a human SDR to manually make every first call.

Question 3

What can Dialbotix do?

Accepted Answer

Dialbotix can make outbound AI voice calls, qualify leads through conversations, detect booking outcomes, schedule meetings, update lead statuses, provide live transcripts, record calls, generate call summaries, retry leads that do not answer, and connect lead sources such as CSV uploads, webhooks, CRM integrations, and APIs.

Question 4

Who is Dialbotix for?

Accepted Answer

Dialbotix is designed for businesses and sales teams that need to contact, qualify, and follow up with leads at scale. It can be used for outbound prospecting, cold lead reactivation, qualification campaigns, demo booking, inbound lead response, and other repetitive sales calling workflows.

Question 5

Can Dialbotix replace a human SDR?

Accepted Answer

Dialbotix is designed to automate repetitive first-touch sales work rather than replace human sales judgment. It can handle initial calling, qualification, and meeting booking so human sales representatives can focus on qualified conversations and opportunities.

Question 6

How do I get started with Dialbotix?

Accepted Answer

Create a Dialbotix account, create an AI Agent, create a Campaign, add or import a Lead, and activate the campaign. Once the campaign is active and the account has sufficient calling minutes, Dialbotix can begin placing outbound AI voice calls.

Question 7

What is an AI agent in Dialbotix?

Accepted Answer

An Agent is the AI voice persona that talks to your leads. You give the agent a name and description or persona, and then assign it to campaigns. You can create multiple agents for different sales approaches, products, markets, or follow-up workflows.

Question 8

Can I create multiple AI voice agents?

Accepted Answer

Yes. Dialbotix supports multiple AI agents. You can create different agents for different products, campaigns, sales approaches, or follow-up workflows. Each campaign uses one selected agent.

Question 9

What is a campaign in Dialbotix?

Accepted Answer

A campaign is a calling project that connects an AI agent with your goal, product pitch, qualification questions, custom instructions, booking settings, timezone, retry rules, and leads. A campaign must be active before Dialbotix starts placing calls.

Question 10

What can I configure for an AI calling campaign?

Accepted Answer

You can configure the AI agent, campaign goal, product pitch, qualification questions, custom instructions, booking link, timezone, call delay, maximum retries, and retry delay. These settings control how the AI voice agent approaches and handles your leads.

Question 11

Can Dialbotix automatically call my leads?

Accepted Answer

Yes. Once you create an agent, configure a campaign, add leads, and activate the campaign, Dialbotix automatically queues and places outbound AI voice calls.

Question 12

Can Dialbotix automatically call new leads?

Accepted Answer

Yes. New leads can be sent into Dialbotix from a website form, advertising platform, automation workflow, CRM, webhook, or API. Once the lead enters an active campaign and the required calling conditions are met, it is queued for the AI voice agent.

Question 13

Can Dialbotix qualify leads?

Accepted Answer

Yes. You define the qualification questions and instructions for your campaign. The AI voice agent asks those questions during the conversation, evaluates the lead's responses, and records the resulting call outcome and lead status.

Question 14

Can the Dialbotix AI voice agent answer questions?

Accepted Answer

Yes. The AI voice agent is designed for conversational back-and-forth rather than simply reading a fixed script. You can provide product information, instructions, qualification questions, and guidance for common objections when configuring the campaign.

Question 15

Can I see the Dialbotix call transcript live?

Accepted Answer

Yes. Dialbotix provides a real-time streaming transcript while a call is in progress. The dashboard updates automatically without requiring a page refresh.

Question 16

Can I monitor a live AI voice call?

Accepted Answer

Yes. Active calls appear in the Calls and Leads areas with a live status. You can open the live transcript and monitor the conversation from the Dialbotix dashboard. The dashboard also provides an option to end an active call.

Question 17

What happens after an AI call ends?

Accepted Answer

Dialbotix saves the full transcript and voice recording, generates or stores the AI summary, and analyzes the conversation outcome. The lead is then updated with the appropriate status such as HOT, FAILED, or NO ANSWER.

Question 18

What does HOT mean in Dialbotix?

Accepted Answer

HOT means the AI determined that the lead booked a meeting. When a booking is detected, Dialbotix records the booking and can create a calendar event when Google Calendar is connected.

Question 19

What does FAILED mean in Dialbotix?

Accepted Answer

FAILED means the lead engaged with the AI voice agent but did not book a meeting during the conversation.

Question 20

What does NO ANSWER mean in Dialbotix?

Accepted Answer

NO ANSWER means the lead did not answer the call. Depending on your campaign retry settings, Dialbotix can automatically retry the lead.

Question 21

Can Dialbotix retry leads that do not answer?

Accepted Answer

Yes. Campaigns include maximum retry and retry delay settings. No-answer leads can be automatically re-queued until the configured retry limit has been reached.

Question 22

Can Dialbotix book meetings automatically?

Accepted Answer

Yes. Dialbotix can identify when a lead agrees to a meeting and create a booking. When Google Calendar is connected, it can create a calendar event and send invitations to both you and the lead.

Question 23

Does Dialbotix integrate with Google Calendar?

Accepted Answer

Yes. Google Calendar can be connected to Dialbotix for automatic meeting creation. When a lead agrees to a meeting, Dialbotix can create the calendar event, generate a meeting link when available, and email invitations to both the owner and the lead.

Question 24

What happens if Google Calendar is not connected?

Accepted Answer

The booking can still be recorded in Dialbotix using the booking link configured for the campaign. An automatic Google Calendar event and calendar invitation require Google Calendar to be connected.

Question 25

Why did a booked lead not receive a calendar invitation?

Accepted Answer

Automatic calendar invitations require Google Calendar to be connected. If Google Calendar is not connected, Dialbotix records the booking using your campaign booking link instead of creating a Google Calendar event.

Question 26

Where can I see meetings booked by Dialbotix?

Accepted Answer

Bookings appear in the Dialbotix Bookings section and on the associated lead. When Google Calendar is connected, the meeting is also created as a calendar event.

Question 27

How can I add leads to Dialbotix?

Accepted Answer

You can add leads manually, import them through CSV, send them from a website or application using a campaign webhook, connect a CRM such as HubSpot, or push leads programmatically through the Dialbotix API.

Question 28

Can I import leads from a CSV?

Accepted Answer

Yes. Dialbotix supports CSV lead imports. The phone number is required, while fields such as name, email, and company can also be included. Common field-name variations can be mapped automatically, and duplicate leads are deduplicated.

Question 29

Can I connect my website to Dialbotix?

Accepted Answer

Yes. Dialbotix provides campaign webhook URLs that can receive new leads from website forms, landing pages, advertising platforms, or other automation systems. Leads sent to the webhook enter the same calling workflow as manually added leads.

Question 30

Does Dialbotix integrate with HubSpot?

Accepted Answer

Yes. HubSpot can be connected as a lead source. New or qualifying contacts can flow into Dialbotix, be assigned to a campaign, deduplicated, and called according to the campaign configuration.

Question 31

Does Dialbotix integrate with Salesforce?

Accepted Answer

The Dialbotix website presents Salesforce as a CRM integration option. The exact Salesforce workflow and available functionality can depend on your current Dialbotix setup.

Question 32

Does Dialbotix have an API?

Accepted Answer

Yes. Dialbotix provides a REST API that can be used to create and manage leads programmatically. Leads created through the API can enter a campaign and be queued for AI calling automatically.

Question 33

Can Dialbotix connect to a custom CRM?

Accepted Answer

Yes. Dialbotix provides webhooks and a REST API for custom workflows and applications. This allows your systems to send leads into campaigns and integrate Dialbotix into a broader sales automation workflow.

Question 34

What phone number format does Dialbotix require?

Accepted Answer

Phone numbers should be provided in international format. For example, a US number can be entered as +14155550123. Invalid phone numbers can prevent a lead from being called.

Question 35

Are Dialbotix call logs permanent?

Accepted Answer

Yes. Dialbotix maintains a permanent call log containing the call status, duration, transcript, recording, AI summary, and outcome. Deleting a lead does not delete its call history.

Question 36

If I delete a lead, do I lose the call recording and transcript?

Accepted Answer

No. Dialbotix call logs are preserved even when a lead is deleted. The historical call remains available in the Calls section and is labeled as belonging to a deleted lead.

Question 37

Does Dialbotix record AI voice calls?

Accepted Answer

Yes. Completed calls have a permanent call log that includes the voice recording along with the transcript, AI summary, duration, and outcome.

Question 38

Can I listen to previous Dialbotix calls?

Accepted Answer

Yes. Finished calls can be opened from the Calls section, where you can review the AI summary and full transcript and play the voice recording.

Question 39

What information does Dialbotix store after a call?

Accepted Answer

A completed call produces a call log containing the call status, duration, full transcript, voice recording, AI summary, and outcome. The associated lead can also have its status updated based on the result of the conversation.

Question 40

How does Dialbotix billing work?

Accepted Answer

Dialbotix uses calling minutes as the core usage unit. Connected call time is tracked precisely, and your subscription includes a monthly minute allowance. Additional minute and plan options depend on the current pricing and billing configuration available in your Dialbotix account.

Question 41

Are unanswered calls charged?

Accepted Answer

Only connected call time is billed as conversation minutes. If a lead does not answer, that ring attempt is not charged as connected conversation time, although it may trigger a retry.

Question 42

What are bonus minutes?

Accepted Answer

Bonus minutes are additional calling minutes purchased outside the normal monthly subscription allowance. They remain available after the monthly subscription period instead of expiring with the monthly allowance.

Question 43

Why can't I start a new call?

Accepted Answer

A call may not start if the campaign is inactive, the account does not have enough available calling minutes, or the lead's phone number is invalid or not in international format. Paid plans require at least five available minutes to start a new call.

Question 44

Does Dialbotix have a free trial?

Accepted Answer

New Dialbotix accounts can begin with trial access and a limited amount of calling time according to the current account offer. Once trial minutes are exhausted, additional calling requires an applicable paid plan.

Question 45

I created a lead but Dialbotix did not call it. What should I check?

Accepted Answer

First check that the campaign is ACTIVE. Then verify that your account has enough available minutes and that the lead's phone number is in international format. An inactive campaign can store leads without placing calls.

Question 46

Why is my lead stuck on 'Analyzing call…'?

Accepted Answer

Dialbotix normally analyzes a completed call within a few seconds. If the primary AI analysis service is temporarily unavailable, the platform can fall back to a keyword classifier and still assign a HOT or FAILED outcome.

Question 47

The call has a duration, but the live transcript did not appear. Why?

Accepted Answer

This can indicate an issue with the real-time webhook or live event connection. The call can still complete and calling minutes can still be counted even if the live dashboard view is temporarily affected.

Question 48

Why is my booking not showing up?

Accepted Answer

If the AI determines that a lead booked, Dialbotix records the booking. If Google Calendar is connected, a calendar event can also be created. If it is not connected, the booking is recorded using the campaign booking link.

Everything you need to know about Dialbotix

Answers across the entire platform

Getting started

AI voice calling

Meetings & bookings

Leads & integrations

Understanding Dialbotix

Getting started with Dialbotix

AI voice calls & qualification

Meetings & appointment booking

Leads, CRM & integrations

Call recordings, transcripts & history

Minutes, plans & usage

Common Dialbotix issues

Built around the work that happens after the phone rings

Real conversations

Outcomes, not just calls

Built for scale

Ready to put your leads to work?

Build

Deploy

Monitor

Industries & Agencies

Use Cases

Product & Support

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