Surveys people actually respond to
Dialbotix conducts customer surveys through real phone conversations, getting meaningfully higher response rates and richer answers than email or form surveys ever achieve.
Email and form surveys mostly go ignored
Customer survey response rates through email and web forms are typically low, and the responses that do come in are often short and low effort. Businesses end up making decisions based on a small, potentially unrepresentative slice of customer opinion, simply because most customers never engage with a form at all.
Most survey emails are never even opened
Survey requests compete with everything else in an inbox and are frequently ignored or deleted without a second thought.
Form responses tend to be short and low effort
Even when customers do respond, typed answers in a form rarely capture the depth or nuance a real conversation would.
Low response rates skew the data collected
A small, self-selected group of respondents rarely represents the full customer base accurately, distorting whatever conclusions get drawn.
Understanding what customers actually think requires getting more of them to respond, and getting richer answers when they do, both of which a real conversation does better than a form.
Decisions based on low response survey data are decisions based on a small, biased sample
When only a small fraction of customers respond to a survey, the resulting data often reflects the opinions of an unrepresentative group, not the customer base as a whole. Product and business decisions made on that basis carry real risk.
Better data starts with getting more customers to actually respond, and phone conversations do that far more effectively than a form.
Surveys that feel like a conversation, not a form
Higher response rates and richer answers, gathered automatically at scale.
Calls customers directly
A natural phone conversation gets meaningfully higher engagement than an email link.
Adapts follow-up questions naturally
The AI can ask a relevant follow-up based on what the customer actually says, unlike a static form.
Full transcript of every response
Complete, nuanced answers are captured, not just short typed fragments.
Aggregated insight across responses
Themes and sentiment across the full customer base are surfaced automatically.
How AI customer surveys work
- 1
Define your survey questions
Set up the topics and questions you want to understand from customers.
- 2
The AI calls your customer list
Each customer is reached through a natural, conversational phone call.
- 3
Responses are captured and transcribed
Full, nuanced answers are recorded automatically, not just short form entries.
- 4
Insight is aggregated across all responses
Themes, sentiment, and specific feedback are surfaced for your team to act on.
What changes with phone-based surveys
A conversation gets customers to actually engage in a way a form rarely does, and that engagement is what makes the resulting data worth trusting.
Get real answers from real conversations.
See an AI-run customer survey in a 15 minute walkthrough.
Book your demo