Privacy at Dialbotix
How we collect, process, and protect data as an AI voice agent platform — and what that means for you as a customer, and for the people your campaigns call.
Who is the data controller
For personal data contained in customer leads and campaign data, the customer acts as the Data Controller.
Dialbotix acts as a Data Processor and processes personal data only on documented instructions from the customer for the purpose of providing AI voice automation services.
Dialbotix does not determine the purposes or legal basis for processing customer lead data.
What data we process
- Account data (name, email, company, login information)
- Lead data provided by customers (name, phone, email, company, job title)
- Call data (AI conversation, transcript, outcome, booking status)
- CRM sync data (deal stage updates, pipeline movement)
- Technical logs (IP, device, system performance)
We do not sell data or use it for advertising.
How we use data
- Run AI voice calls on uploaded or inbound leads
- Qualify prospects using conversational AI
- Book meetings into calendars automatically
- Sync results into CRM systems
- Generate analytics for conversion and revenue tracking
- Improve system performance and AI accuracy
Legal basis for processing
User consent responsibility
Customers are solely responsible for ensuring that all individuals contacted through the platform have provided valid consent for automated or AI-assisted voice communication where required by applicable law.
This includes compliance with laws such as the TCPA (United States), GDPR and ePrivacy Directive (EU/UK), and any applicable local telemarketing or communication regulations.
Dialbotix does not independently verify or validate end-user consent and relies on customer-provided compliance and configuration for lawful use of the platform.
International data transfers
Data processed through Dialbotix may be transferred and stored in countries outside your jurisdiction, including the United States and other regions where our service providers operate.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms for international data transfers.
Data retention
Call recordings & transcripts
Typically retained for up to 90 days, unless a longer period is required for legal, security, or operational purposes, or configured by the customer.
Active customer data
Leads and CRM sync data are retained for the duration of the customer's account.
On account deletion
Data is deleted or anonymized within a reasonable period, subject to legal and operational retention requirements.
Call recording and disclosure
The platform may record and transcribe AI voice calls as part of its functionality.
Customers are solely responsible for ensuring that all required call recording disclosures and consent notices are provided to call recipients in accordance with applicable laws. Dialbotix provides call recording and transcription as a technical feature — customers are responsible for ensuring their use of these features complies with applicable laws in their jurisdiction.
Third-party providers
AI and third-party providers
Dialbotix relies on third-party service providers including AI model providers, voice infrastructure platforms, telecom networks, cloud hosting providers, and CRM integrations.
- AI providers may generate inaccurate or unpredictable outputs
- Telecom providers may block, delay, or fail call delivery
- Cloud providers may experience outages or performance degradation
We are not liable for disruptions or limitations caused by third-party service providers, though we work to ensure reliable integrations and service continuity.
Your rights
Requests can be sent to privacy@dialbotix.com. We aim to respond to privacy requests within 48 to 72 hours.